Terms and Conditions


General

The present Terms and Conditions describe the conditions for contracting the Services offered through this Website which must be accepted by the User before proceeding to the payment page. The acceptance will be an expression and clear declaration by the User that they have read these Terms and Conditions and understand that he/she will be automatically bound to the Terms and Conditions when confirming the payment. The confirmation of payment also confers the status of Customer (hereinafter, "you", “your”, "the Customer") on the User. Therefore, we encourage Users to read this text carefully before hiring the Services. The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website. These Terms and Conditions will always be available on this website, so that the User and/or Customer can consult them at all times. The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions. For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Team by email support@ivitalrecord.com .

Information and requirements:

You must be an adult and have legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence state and county. Minors are excluded from using the Services. We reserve the right to carry out the verifications it deems appropriate to verify this fact, adopting the corresponding due diligence measures in accordance with current applicable legislation. If the Service hired is for a minor, you must be his/her parent and/or legal guardian. We reserve the right to carry out verifications deemed appropriate to verify this fact, adopting the corresponding due diligence measures in accordance with current applicable legislation. You must provide truthful, accurate, completed and updated personal data and/or information on the vital record application form selected in order to correctly provide you the Service selected. However, you can contact our Customer Service for the rectification of inaccurate personal data you have provided to ensure the Service selected is properly provided; by email: support@ivitalrecord.com or through our Contact Form.Skytronixs.Mark, 4:15 AMT and C Steps to request our Services: Step 1: Fill out the information needed on our website and accept the present Terms and Conditions. Please be informed that: You are only required to provide the personal data and information strictly required by the corresponding U.S Health Department State Office in order to submit a copy of the vital certificate. You must complete your vital record application form with accurate, factual, authenthic, complete and updated personal data and/or private information. Otherwise, the U.S Health Department State Office may not approve your application. Step 2: choose between standard or express postal delivery for sending the application form for the certified copy of your vital record. Please be informed that: The shipping costs may vary depending on each U.S. State. Some U.S States may only have one shipping method (standard or express). Step 3: Select your preferred payment method among those indicated on our website and/or the payment page. Please see the Costs section of these Terms and Conditions, for further information regarding the costs of the Services. By entering your payment information and confirming the payment of the costs of the selected Service (i) you confirm your willingness to hire our private assistance services and (ii) you acknowledge you have been informed and agree with the costs of the Service selected. Please bear in mind the selected Services will only be provided once the payment of the costs has been authorized and confirmed. You will receive a payment confirmation email of the selected Service with your order number (Please note this number may be required by our Customer Service in order to correctly address your request(s) regarding the selected Service. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company. If the payment of the selected Service is not confirmed, We reserve the right to terminate the contractual relationship with you and not to process your request to provide our assistance services.

Our Services

The present website www.ivitalrecord.com (hereinafter, “the/this/our Website”) is owned and operated by GVC and contact email: support@ivitalrecord.com (hereinafter, “We” or “the/our Company”). The Company is not affiliated, enforced, operated or owned by the U.S. Government. This website is not a U.S State Department website. We provide private professional assistance services related to obtaining original copies of vital records issued by the U.S Health Department States Offices. The Company is not a law firm and, therefore, does not provide legal advice or legal representation. No attorney-client relationship is formalized by using the Services offered herein. The Services offered through this Website do not replace, in any case, a licensed attorney or specialized law firm. Therefore, if you think you need it, we recommend that you consult with a duly licensed attorney. This Website offers the Service which includes: Obtain an electronic form (PDF format) for requesting an original certified copy of a vital record, which can be downloaded to send to the U.S Health Department State Office where your vital record was issued. Obtain personalised instructions on how to submit the vital record application form before the U.S Health Department State Office. 24/7 Customer Service to assist you and solve doubts that may arise with filling out the vital record application form and reviewing the accuracy and completeness of the information provided by the Customer to ensure the form meets the U.S Health Department State Office’s requirements. Please be informed that Customer Service’s agents may contact you to confirm information or request additional details in order to provide you with a correct application form. Remarks: Customers have to submit their vital record application form on their own. The certified copy of the vital certificate requested is issued by the U.S Health Department State Office where your vital record was issued, once the Customer submits the application and it is approved by said Department. Please note that: Approval or denial of a vital record application is an exclusive competence of the U.S Health Department State Office. the processing time of your application remains in the hands of the U.S Health Department State Office. Please check the State Fees & Processing Times page of this Website to consult the standard processing time of the State of your interest.

Costs

Our private fee for this Service DOES NOT INCLUDE the fee charged by the U.S State Health Department for assessing a vital record application form. You can consult the State Fees & Processing Times page of this Website to consult the public/State fees applicable to the vital state of record. The Customer will have to pay the applicable State fee to his/her vital record application at the time of submitting it at the U.S State Health Department Office. The total cost of this Service will be shown on the payment page. Our private service fees may change from time-to-time due to business strategy, objectives or needs. The new private service fee will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However, the new private service fee is not retroactive and it will not affect Customers who have already hired our Services before the change. Likewise, please note that each U.S State Health Department Office can also modify its public fees at any time, being a circumstance beyond our reasonable control. We would not be responsible for any foreign exchange fees and/or surcharges imposed by the Customer’s entity bank or card issuer for the transaction (payment of the cost of the Selected service) and will not provide you with any compensation or refund for such circumstances. We reserve the right to sometimes make special offers and/or discounts on the price of our Services. The User will benefit from the offer and/or discount only if he/she expressly accepts the promotion notice. Please note that said special offers could be subject to specific conditions and cannot be added to other offers. All special offers and/or discounts will be marked as such on the screen. If they are not marked as such, the company will not assume any responsibility in case of obvious errors. We recommend that you read the particular conditions of the offers and/or discounts before accepting the promotion notice and/or confirm the payment of our service package. We reserve the right to suspend, either temporarily or permanently, the offers and/or discounts and/or modify their conditions, extend the period of validity of them and/or immediately exclude users from these advantages, at our discretion, for any reason and without prior notice to Users and/or Customers. However, these modifications will not be retroactive and, therefore, will not affect the offers / discounts already acquired by Users and/or Customers.

Payments

You may use different methods of payment to hire our Services. The payment methods we accept are indicated on our website and/or the payment page of the Services. Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action. By confirming the payment of the costs of the selected Service you acknowledge and confirm that: You have been informed and agree with the costs of the selected Service. The debit/credit card used for the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card, since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services. Please be informed that: If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of the selected Service and, therefore, it will not be provided. For any financial problems you might be experiencing, please contact your bank. Credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the selected Service will not be provided. We will not assume any type of responsibility for lack of provision and/or delays in the provision of the Service selected due to delays in approving the planned charge and/or denial of the transaction.

Technical means for correcting errors

Prior to paying the total costs of the selected Service, you will have the opportunity to review all the personal information and details provided on your vital record application form and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the form is correct and complete, you will be directed to the payment page for the selected Service. Likewise, if you detect an error in the charges made by the Merchant of Records on your bank statement you can contact our Customer Service, by email support@ivitalrecord.com or through this Contact Form, to request information on the charge made and, when appropriate, the situation will be regularized.

Refund Policy

Our Customers’ satisfaction is our main goal. We strive to consistently improve our professional assistance services to provide the best user experience. If you want to cancel our assistance services regarding your Vital Record Application or you are not satisfied with our services, you have the option to apply for a refund. If you wish to request a refund, please use our Contact Form below and clearly State the reason for your request. Your feedback regarding our professional assistance services is appreciated and valuable for us. Important notes: The refund request must be made within a maximum period of 60 days of receiving our email confirming successful payment for the assistance services hired. After this period of time, no refund requests will be approved, except in particular cases, depending on the circumstances of the customer. The refund request will be evaluated within 72 hours of its receipt by our Customer Service Team. You will be informed of the approval or denial of your refund request. If a refund request is approved: The refund will be issued within 72 hours from the receipt of the request via the same payment method used to pay for our professional assistance services. A confirmation email will be sent as soon as the refund has been issued. Depending on your bank entity, the refunded amount can take up to ten (10) business days to be received. If you have made multiple Vital Record Applications, each refund request needs to be filled in individually. Please be informed that: The fees charged by the Government for the assessment of your application are non-refundable. If you need any further information about our Refund Policy, you can contact us at support@ivitalrecord.com.